1. Return Policy
In case you receive a food product that is damaged at the time of delivery, please contact our Customer Service department by calling 7902271256 or email us at email@example.com. Please DO NOT return any food product without contacting us first for specific information regarding the return process. Return requests should be made within 12 hours from delivery of the product. Since it’s the case of perishable vegetables, if the reason for return is genuine and the fault is from our side, Team mbilal will replace the item in the next delivery.
2. Refund Policy
Since mbilal.in offers fresh vegetables and agricultural products, we do not issue refunds once the order is done and the product is delivered. As our customer, we ask you to understand that our products are easily perishable in nature as you make the purchase of any item on our site.
Still, we realize that exceptional situations can happen in regard to the character of the product we supply. Below are the situations we can provide you with a refund :
Non-delivery of the product: If the order is pre-payed and if for some unforeseeable reason, we are unable to deliver your order, we will refund the amount within the next 72hrs.
Major defects: Although all our products undergo a rigorous quality check before delivery, unexpected damages and defects may occur. In case of such issues, please report the problem to our Quality Support Team. If the fault was made due to some negligence from our part, we will deliver a fresh set of the same product in the next delivery. And if the customer is still not satisfied with our product, the refund will be issued to the customer in full without any compensations or reimbursements within the next 72 hours.
Product not-as-described: In case the product is not as described, please report the issue to our Quality Support Team within 12 hours from the date of the delivery. Please provide proof to prove that the purchased product is not the same as described on the website. If the claim is found to be true, we will refund the amount in the next 72 hours.
3. Cancellation of Order
mbilal is serving our customers with online payment option because most of the customers wish to purchase the products like that. it will help us to do our accounts properly. All of the refunds will be online and to the same account that you used while purchase.
Once you are booked and paid the amount, we do not encourage cancellation from the user end. Still, users can cancel there order by contacting our customer care @7902271256 12 hours before the delivery and the amount will be refunded within the next 72 hours through online.